• CAN I SHOP ON MY OWN?  You have hired me to design and help complete a vision for your space and I ask that you do not select items without my approval because items that you select may not be a fit for the design, space, or budget. You will receive a detailed Specification for items for you to choose from to be purchased direct.

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• WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.

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• DO YOU WORK WITH CONTRACTORS? I can work with the contractors that are hired by the Client or work directly with the Client. We do not provide contractor services; so contractors and sometimes independent architects hired by the Client are an integral part of the process.

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• HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.

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• HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 5 days to either accept or decline an item. If you accept a Proposal or Approval, full payment is required in order for me to place an order.

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• CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. Please reference your Design Contract, for all terms & conditions.

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• WHEN ARE PAYMENTS DUE? Proposals are due with payment within 5 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will be charged a 20% late fee and all work will cease until invoice is paid.

 

• WHAT IF I DECIDE MID-PROJECT I WANT TO MAKE CHANGES OR ADD MORE ROOMS? Increasing the scope is not a problem. All changes will be billed hourly per your Design Contract.

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• WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.

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• WHAT ABOUT BUDGET? Having a clear budget is very important for the project running smoothly and for your expectations to be met. We will work inside your budget parameters, but ultimately it is up to the Client to keep themselves on budget.

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• HOW ARE ITEMS DELIVERED? Depending on the individual Client, delivery will vary.

For full home designs within a 30 mile radius of New Orleans, our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. It is our policy to not deliver items to client’s homes directly or in multiple trips, this allows for the “big reveal” and helps minimize issues. Items purchased by Designer go into a licensed, bonded, insured and climate controlled space awaiting installation. Clients are responsible for all shipping, storage, & delivery fees.